Terms & Conditions
General Conditions of sale of Fkare
Thank you for your interest in our products! You will find below the general terms and conditions of your purchase which are intended to clarify your rights. If you have any questions, do not hesitate to contact us, we will be happy to explain how they work. This part deals with details like the people to whom you buy your items, how to place an order, the prices, the shipping and delivery, the right of withdrawal and the guarantees. We hope your purchases will take place well!
These general terms of sale (the “General terms of sale”) Apply when you (“Customer” or “you”) place an order with the Fkare universe, company registered under the number FR21832987697 (“Company”, “us” or “we”) on fkare.fr, (the “Website”).
We sell our products in different countries, so these general terms of sale are intended to apply worldwide. It is possible, however, that additional laws apply depending on the country where you live. We respect these applicable laws, and no provision of these general conditions of sale can be seen as a limitation of your rights, if the laws concerned offer you rights more important than those indicated in the conditions Presented here.
By accepting these general terms of sale, you understand and agree that any order, purchase or transaction is made exclusively between the company and the customer.
When you receive an order confirmation from us, it means that your order has been accepted and a purchase contract has been made. We recommend that you keep the order confirmation for any contact to come with us. We can reject an order for a variety of reasons, such as if you are providing incorrect personal data or if you have a liability for non-payment of debts.
Until you receive this confirmation from us, you can cancel your order. In this eventuality, we reimburse any payment made by you or your credit card company.
We can cancel an order in the event of a stock breakdown concerning the products ordered. We then reimburse any amount paid and inform you of the existence of equivalent products if they are available.
The ordered products remain our property until we have received the full payment corresponding to their sale.
Customer information, etc.
You are responsible for the accuracy of the personal data that you provide to us.
You are responsible for all purchases made with your login credentials. So be sure to keep your login IDs secret and prevent any unauthorized person from accessing them. Do not hesitate to contact us if you suspect an unauthorized person of having obtained access to your logins.
Prices, fees, etc.
The prices listed on the website apply to orders placed on the website. All prices are expressed in the currency indicated on the website and include VAT when specified (however, depending on your country of residence, VAT may not apply to your purchase). Unless otherwise stated on the website, prices do not include the payment or shipment fees, which are indicated separately. Also note that local charges (such as currency conversion charges, credit card fees, sales taxes, customs duties, etc.) may apply, depending on the local regulations of your country of residence. These charges are at your expense and will not be reimbursed on our part.
We are likely to offer, for specific products, more favourable conditions than those indicated by the general conditions of sale, for example, with regard to the right of withdrawal or free returns. These more favorable conditions are valid only for a limited time, until the product’s inventory is broken, and can be cancelled at any time. In the event of retraction, the general Conditions of sale will apply in their entirety again.
Shipping and delivery
The products in stock are usually provided within the time limits indicated on the website. The estimated delivery time of an order is indicated in the order confirmation. In case of delay in the delivery, we will inform you and continue to keep track of your order. You can cancel the order if the delivery is delayed for more than 30 days and you are not responsible for the delay.
Depending on the delivery method chosen, you may be asked to go to a specific delivery location to retrieve the order. You will have to go there within the deadlines indicated in the delivery notice. If you do not recover the delivery on time, additional charges may apply and the order may be returned to you at your expense. We reserve the right to cancel the order if the delivery is not recovered on time.
Right of withdrawal
You can cancel your order by notifying us within 14 days of receipt of the ordered products. You must then inform us of your withdrawal by indicating your name, your physical address, your e-mail address, your order number and a description of the products which are the subject of the withdrawal, for example by using the Online form on the website. You must also return to us without waiting for the products cancelled at your expense, within 14 days after your notice of withdrawal. You are responsible for the condition of the products during their return. That’s why we strongly recommend sending them well packaged, in good condition and in their original box or packing.
When you do a retraction, we reimburse the price you paid for the cancelled products, including shipping charges for a standard delivery (the cheapest delivery method, which means you will not be reimbursed for Additional expenses resulting from the choice of an express or other delivery. We nevertheless deduct the amount to repay any depreciation of the value of the products, if it is due to the fact that you handled them more than was necessary to determine the function or the characteristics. Shipping costs are also reimbursed only if the returned products constitute an entire order, not if you cancel only part of the order. We will pay the amount to be reimbursed as soon as possible, and within 14 days after the notice of withdrawal. We will nevertheless delay the payment until receipt of the returned products or proof that they were sent to us (certificate of delivery). The refund will be made with the same method of payment that you used to pay for the cancelled products, unless otherwise agreed.
Your right of withdrawal does not apply to contracts which:
- Concern a service that has been fully realized, if, by placing your order, you have accepted from the beginning of the realization of the service that there would be no right of withdrawal after the realization of the service
- relate to goods or services for which the price depends on market fluctuations that we cannot control and which may occur during the period between the receipt of your share of the cancelled products and your notice of withdrawal.
- Pertain to goods that have been manufactured in accordance with your specifications or are clearly personalized
- Goods that can quickly deteriorate or expire
- Property whose seal would have been broken and which cannot be returned due to health or hygiene risks, if the seal has been broken by you
- Goods which, after delivery by their nature, have been mixed irreversibly with other articles
- relate to sealed audio or video recordings or a sealed computer software, the seal of which has been broken by you
- Specific numbers of a newspaper or magazine
- relate to digital content provided outside of a tangible means, if you have explicitly accepted a delivery in this way and accepted the absence of possibility of withdrawal
- Concern cultural and sporting events, or any other similar activity of leisure, food, catering, or any similar service, as well as accommodation, transport of goods or delivery of vehicles, where we would not be in Able to provide the service on a specific day or period.
Warranty and Claims
Some of our products may include warranties the information regarding these warranties is provided on the website or in these terms and conditions of sale. The order confirmation is the guarantee certificate. Our warranty covers only original construction defects, and therefore does not cover defects appearing during or after the making of changes to the function or appearance of the products, such as reconstruction, improvement or any other Product setup.
You have the possibility to make claims concerning products considered defective under the applicable consumer protection legislation for a period of 2 years (or any additional period provided by law From the receipt of the products. You must then inform us of your claim by stating your name, your physical address, your email address, your order number and a description of the products that are the subject of the claim, for example by using the Online form on the website. You must also make the claim as soon as possible after the discovery of the defect. Any claim made within two months after the discovery of the defect will always be considered as recorded within the time limit.
In the presence of defective products, we will reimburse you in accordance with the applicable consumer protection legislation and take care of the cost of returning the products. We strive to make these refunds within 30 days of receiving a claim and identifying the need for a refund, but this may be higher depending on the nature of the product. We also strive to comply with the recommendations on defective products issued by national consumer protection authorities. The refund will be made with the same method of payment that you used to pay the order of the products affected by the claim, unless otherwise agreed.
Limitation of liability
To the extent that the applicable law does not mention any contrary provisions, our liability is limited to direct damage and in no case to consequential damages, such as loss of income, etc.
Intellectual property rights
The website and its content belong to or belong to our licensors and are protected by laws relating to intellectual property and marketing. This means that brands, company names, product names, images and graphics, site design, layout and information about products, services and other content should not be copied or used without our Prior written permission.
We reserve the possibility that our website has errors, such as errors in images or typographical errors, including errors in product descriptions or technical specifications, incorrect prices or Incorrect information about the availability of a product in the stock. We are entitled to correct any obvious errors and to modify or update the information published on the website accordingly.
The images on the website are intended only for illustrative purposes and do not constitute a guarantee of the exact number of products you may receive by placing an order, or the exact appearance, operation or origin of the products.
Changes to the general Conditions of sale
We are likely to change these general terms of sale at any time. We will then publish the modified general terms of sale on our website, which will only take effect once you have accepted them (on the occasion of a new order or when consulting the website).
Applicable law and litigation
In the event of a dispute, we strive to comply with any decision taken by the national consumer protection authorities.
Any dispute relating to the interpretation or application of these general Conditions of sale shall be governed and construed under the laws of the country or state in which we conduct our activities and shall be subject to the non-exclusive jurisdiction of the Court of the place of incorporation of Our company. “Non-exclusive jurisdiction” means that you have the opportunity to make a claim against us in another country if the applicable law permits.
That’s all! We hope your purchases will take place well! These general terms of sale were established by Fkare 2018